Credit Counseling FAQs
- Are you registered with the Better Business Bureau?
- How do I begin?
- Is my information submitted through this website secure?
- What happens after I have submitted my information?
- What type of ongoing customer support can I expect?
- What do our services cost?
1. Are you registered with the Better Business Bureau?
Yes, ClearPoint Credit Counseling Solution is a system wide member of the Better Business Bureau and the BBB Online Reliability Program; you can count on ClearPoint to provide sound quality service and assistance.
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2. How do I begin?
To begin on the path to financial freedom, simply complete the online application or call one of our financial specialists directly. To assist in expediting either enrollment process, have your most recent creditor statements available for quick and easy reference.
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3. Is my information submitted through this website secure?
Yes, our agency is committed to maintaining your privacy and online confidentiality. ClearPoint Credit Counseling Solution has produced a privacy statement that outlines the steps that we have taken to ensure that any information that you provide is kept confidential and cannot be used improperly.
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4. What happens after I have submitted my information?
A financial specialist will contact you to discuss the details of your proposed Debt Management Plan. Our professional, certified counselors will assess your financial situation, assist in creating a spending plan, and discuss options for debt repayment.
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5. What type of ongoing customer support can I expect?
Our financial specialists are available to guide you to your financial goals. As a client, access to detailed information about your repayment program is available on our customer information line or by accessing your account anytime online.
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6. What do our services cost?
To best fulfill on our educational mission of increasing financial literacy, ClearPoint provides
financial education, budget analysis, credit/debt counseling, and group workshops as a service
to the community. There is no obligation to participate in any of our paid services. As a
non-profit organization which focuses on helping consumers achieve financial stability,
ClearPoint Financial Solutions works diligently to offer its voluntary services for a modest fee.
Our voluntary debt management program fees and contributions vary by state of residence, and your
Financial Specialist will provide a written agreement outlining your exact costs and terms.
For more details, click here.
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